PCFOXRemote support
Help,
no detours.
We see what you see. And solve the problem right on your screen – no travel needed.
- No travelhelp right on your screen
- Windows and MacPCFOX Support for both
- Under your controlend the session at any time
It's this easy
Three steps
to the solution.
- 1
Call us
Call or write to the Help Desk – just tell us briefly what isn't working.
+41 43 500 40 30helpdesk@pcfox.ch - 2
Start PCFOX Support
Download and open once – for Windows and macOS.
- 3
We help live
You confirm the session and watch every step. Once the problem is solved, the connection ends.
You confirm the installation and approve the session yourself.
Security
You stay
in control.
Only with your approval
Without your ID, your password and your confirmation, no session takes place.
Encrypted
The connection between your device and us is encrypted.
End at any time
One click is enough. Permanent access only if you explicitly want it.
This is what a support session looks like. The connection on the left, your screen on the right – you watch every step.
What we help with
Many problems
we solve right away.
- Immediate help with faults
Error messages, crashes, programs that won't start – we find the cause.
- Setup
New software, accounts, mailboxes, shares and access rights.
- Maintenance and updates
Install updates, check settings, tidy up.
- Short introductions
We show you on your own screen – step by step.
- Windows and Mac
PCFOX Support runs on both systems.
- On site if needed
If something can't be solved remotely, we come by.
Frequently asked questions
Good
to know.
Can PCFOX access my computer without my consent?
Not in a support session: you give us the ID and password and confirm the connection. You can end the session at any time. We only set up permanent access if you explicitly want it.
Do I need my own TeamViewer licence?
No. For support with us, simply install PCFOX Support (TeamViewer Host) from this page. We're happy to discuss the details with you.
Is the connection secure?
The connection is encrypted. In addition: without your ID, your password and your confirmation, no session takes place.
What if the problem can't be solved remotely?
Then we discuss the next steps with you – for example an on-site appointment.
Do I have to stay at the computer during the session?
That's helpful so we can clarify questions. In any case, the session only starts with your confirmation.
Next step
Need help right now?
Call or write to the Help Desk. We get back to you personally.